Privacy Policy

Introduction

Welcome to Wisern. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

When you register for an account, we collect:

• Name and contact information (email address, phone number)
• Profile information (bio, expertise, professional background)
• Payment information (processed securely through our payment providers)
• Calendar and availability data (for booking purposes)

Usage Data

We automatically collect certain information when you use our platform:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our platform
• Search queries and booking history

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and facilitate expert consultations
• Send you confirmations, updates, and administrative messages
• Respond to your inquiries and provide customer support
• Personalize your experience and recommend relevant experts
• Process payments and prevent fraud
• Analyze usage patterns to enhance our platform
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Experts: When you book a session, we share necessary information to facilitate the consultation
• Service Providers: Third-party vendors who assist us in operating our platform (payment processors, analytics providers, hosting services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure payment processing through industry-standard providers

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Third-Party Services

Our platform integrates with third-party services including:

• Google Calendar (for scheduling)
• Payment processors (Stripe)
• Analytics services

These services have their own privacy policies governing their use of your information.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data unless we are required to retain it by law.

Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at: